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A trusted partner to federal agencies.
A large U.S. federal systems integrator runs technology infrastructure and program delivery for government end-agencies. It carries the technical and operational responsibility for keeping mission-critical programs secure and efficient.
It supports thousands of users across sensitive federal programs, balancing Department of War compliance with each program’s own operational needs. Much of the work happens in SCIFs and other secure environments, where reliable, compliant communication is non-negotiable.
Fragmented tools, and no single source of truth.
Taking over a major federal agency’s collaboration infrastructure, the integrator inherited several disparate toolsets and no unified platform. The result was friction, inconsistency and compliance risk at scale.
In classified environments, mismatched tools are a security and audit problem, not just an inefficiency. The integrator needed one platform for more than 4,000 users that met strict federal security standards.
- Fragmented toolsets. Incompatible tools blocked a unified way of working.
- No single source of truth. Auditing and oversight were hard to enforce.
- Compliance. Any replacement needed DoW security standards, ATO at IL6 and complete data ownership.
- Air-gapped network. Everything had to run on-premises on a classified network, with no external or foreign cloud.
“We needed a single, unified platform our teams and our customer’s teams could rely on. One that met every compliance requirement without compromise.”
Chat, voice and video under one roof. Air-gapped at IL6.
The integrator chose Rocket.Chat and Pexip as one collaboration solution, deployed fully on-premises in an air-gapped environment. It was built for the program’s classified requirements, including ATO and DoW IL6, with complete data ownership inside sovereign infrastructure.
One platform now covers chat, voice and video, replacing the legacy systems entirely and giving the agency full visibility and control over its communications.
One sovereign platform, across the full program.
More than 4,000 users across the agency work on one system. Every interaction is auditable, and every piece of data is owned and controlled inside classified infrastructure.
Unified communications
One platform replaced several legacy toolsets, with one experience across the program.
Mission-ready compliance
ATO and IL6 operations give the agency confidence in its communications.
Data sovereignty
No foreign or commercial cloud. All data stays in the agency’s controlled environment.
Full auditability
Every communication is tracked, for compliance and operational oversight.
Defense
Defense
Government