Emergency Preparedness
Every agency. One picture. In minutes.
Messaging, voice, video, files and governed AI that bring emergency managers, first responders and partner agencies together fast.
Runs onOn-premisesSecure cloudAir-gapped
Trusted by the world's most critical organizations
What you get
From the first alert to the after-action review.
Everything your agencies need to respond as one, on infrastructure you control.
01 · Activate fast
Everyone is in within minutes
No more losing the first hour to logins, training and lost phone numbers.
Incident channelsSingle sign-onMobile apps
See how →
02 · Every agencyEvery partner on the same picture
Fire, police, health, utilities and neighbors keep their own tools and still work as one.
Native federationMS Teams bridgeGuest access
See how →
03 · Holds and recordsStays up, and keeps the record
Phones and public networks buckle when you need them most. Your own system doesn't.
Your infrastructureOut-of-bandAudit and export
See how →
The use case in action
Flood at 06:10. Every agency in by 06:15.
A flood warning becomes a coordinated response in one channel, before the first briefing would have started.
- The alert finds the teamYour monitoring systems post straight into the incident channel, so no one waits for a phone tree.
- Partners join from their own systemsCounty fire joins from its own server, and field crews report from their phones.
- The record writes itselfRocket.Chat AI drafts the situation report on your own model, and every action is logged.
01
01 · Activate fast
In by minute five. Not hour two.
Channels ready in advance and familiar sign-in mean every activation starts at full speed.
- Everyone in, in minutesResponders sign in with their existing accounts, through your directory or single sign-on.
- Ready before the incidentChannels for each incident type are set up in advance. Add a team, and every channel follows.
- Usable without trainingDesktop, browser and mobile apps, with push notifications for people off shift.
Activation clock00:00
Legacy platformOnboarding only
Still signing people in45 min
Rocket.ChatFully activated- Alert lands in #eoc-flood-response
- Incident team added, every channel follows
- Responders sign in with their own accounts
- County fire and the water utility join
- First situation report goes out
ActivatedUnder 5 min
Onboarding times from a U.S. city emergency operations center
02 · Every agency
Every partner in. No one switches.
Fire, police, health and utilities work as one, each from its own system.
- No one has to switchAgencies join from their own servers through native XMPP and Matrix federation, or from MS Teams through a bridge.
- Outside help, safelyVolunteers join as guests with access to one channel, removed when the job ends.
- One picture for everyoneMessages, maps, files and live video from the field, in one channel.
#EOC-FLOOD-RESPONSEYour servers
AGENCIES IN THE CHANNEL0
Each agency on its own system · one channel
03 · Holds and records
Stays up. Keeps the record.
Your response runs on your own infrastructure, and every decision is kept for the review.
- Independent of public networksOn-premises, secure cloud or air-gapped. No reliance on consumer apps or public cloud.
- A backup line already in placeAn isolated out-of-band channel takes over when primary systems go down.
- Records that pay backAudits and PDF exports document every EOC action for reviews and reimbursement claims.
Response status
Public mobile network
Email and office tools
Phone lines
Rocket.Chat on your serversTHE RECORD
In production
Trusted when every minute counts.
<5minutes to onboard EOC staff at a U.S. city, down from 45
400+agencies on one public safety app alone
8states sharing information in one hurricane response
Customer story · U.S. city
A city emergency team cut EOC onboarding from 45 minutes to under five.
"The reduced onboarding time from 45 minutes to less than five minutes during EOC activations has enabled faster and more efficient responses."
Director of Emergency ManagementU.S. city
Read the story →
Public safety · United States400+ agencies
"First responders from 8 states were able to seamlessly communicate and share information while providing mutual aid. Collaboration on this scale is unprecedented for these types of emergency response efforts."
Swedish authorityEU-hosted
"One of the standout achievements is reliability. Over three years, we have raised only a few support tickets."
Independently assured
ISO 27001 certifiedInformation security, independently certified.
SOC 2 assuranceSecurity controls verified by independent audit.
GDPR compliantAligned with EU data protection law.