Release 9.0 Native XMPP server foundationNative videoABAC-enforced workspace What's new
Public Sector

Sovereign collaboration. Across every agency.

Secure messaging, voice, video and governed AI for ministries, agencies and municipalities, on infrastructure you control.

Deploy onOn-premisesSecure cloudAir-gapped
ConnectsNative MatrixMS Teams bridge

Trusted by the world's most critical organizations

US Navy eu-LISA General Dynamics Mission Systems Swedish Armed Forces US Army UK Home Office US Air Force Finnish Defence Forces Trafikverket Valtori Swedish National Electrical Safety Board
Why now

Your agencies must connect. You must stay in control.

Interoperability is now law, sovereignty is non-negotiable, and Skype for Business support has ended.

Interoperable Europe ActInteroperability by law

Interoperability assessments have been mandatory since January 2025 for public services that cross borders.

How we answer

Native Matrix federation on open standards. Agencies connect without switching systems.

Digital sovereigntyUnder national control

The CLOUD Act reaches data wherever a US provider holds it, so agencies are moving to tools they run, inspect and control.

How we answer

Runs entirely on infrastructure you choose, with source code open for inspection.

Skype for BusinessServer support has ended

Skype for Business Server 2015 and 2019 reached end of support in October 2025. What's left is a paid subscription edition or the public cloud.

How we answer

A sovereign replacement you host, with migration on your own timeline.

01 · Sovereign by design

Your jurisdiction. Your keys. Your code.

Nothing depends on a foreign cloud. Follow any piece of data and it never leaves your boundary.

  • Deploy anywhereOn-premises, secure cloud or air-gapped, from one codebase.
  • Open sourceInspect, audit and accredit the code yourself. No vendor lock-in.
  • Your keys and modelsEncryption keys, logs and AI models stay on your servers.
YOUR JURISDICTIONCustomer-controlled
01Your peopleDesktop, web and mobile
Your Rocket.Chat serverYour data centre or secure cloud
03Your storage and keysEncrypted with your keys
04Your AI modelThe model you choose
Foreign cloud0 requests

A message goes from the device to your server and your storage. Nothing else sees it.

Stored inYour data centre
Keys held byYour organization
Leaves your boundaryNever
SAME CONTROLS ONOn-premisesSecure cloudAir-gapped
02 · Interoperable across government

Every agency keeps its system. No one is forced to switch.

Native Matrix federation connects ministries, agencies and municipalities server to server. Every message keeps its real sender.

  • Native Matrix federationBuilt in, with no extra servers to deploy or accredit.
  • Make the most of MS TeamsA bridge keeps MS Teams users in the conversation, so your existing investment keeps working.
  • Built on open standardsMeet interoperability requirements without consolidating on one vendor.
01Maria posts in a channel federated natively over Matrix.
03 · Resilient and protected

Keeps running in a crisis. Protects every conversation.

Built for the day email goes down or a cyberattack hits. Pick a scenario.

  • Out-of-band failoverSwitch to a separate, secure channel when email or core networks are compromised.
  • Sovereign data protectionEnd-to-end encryption, post-quantum ready, and remote logout of any device.
  • Every action recordedRetention and audit trails that support NIS2 and GDPR reporting.
#flood-eocPrimary network
Every message recorded · user, channel, time

A normal day. The emergency operations centre coordinates on the primary network.

Governed AI

Trusted AI, governed by you.

Your model, inside your infrastructure. Every answer scoped to each person's access.

Assist

Summarize threads and translate in seconds, so ministries, agencies and municipalities share one picture.

Retrieve

Answers drawn only from what each person is allowed to see.

Act

Approved agents, bound to each user's identity and access. You stay in command.

Explore Governed AI →
INSIDE YOUR PERIMETER MORE AUTONOMY ASSIST Summarize and translate Any conversation, in place, in each partner's own language. RETRIEVE Knowledge management Query your own data in chat. Intelligent search Keyword and semantic search, ranked together. ACT Agent Kit Governed agents run the skills you define. MCP Server Agents act with the permissions of the person they act for. On request or in ambient mode. HUMAN APPROVAL ✓ PERMISSION SCOPE Channel membership and ABAC, checked on every request YOUR MODEL · YOUR ENCLAVE Any OpenAI-compatible model, running where you deploy it. In-enclave inference Your data, your index Corpus, index and model stay inside. NO EGRESS Public AI services Not in the path. Sovereign by design Any model. No egress. Permission-scoped. Humans stay in command.
Search (⌘+K)

AI search

ResultsHave we seen these citizen portal login failures before?
Searching rooms you can access where AI search is enabled
AI answer
Generated with OpenAI-compatible · your-model-in-enclave
Yes. Similar intermittent login failures hit the citizen portal in March [1].
  • The cause was an expired certificate on the e-ID gateway, fixed by renewing it [2].
  • No personal data was affected then either [3].
Sources · 3 Messages
Sofia Lindholm@sofia.lindholm#service-desk · Mar 14

Citizens report portal logins failing on and off again, same pattern as last week.

Daniel Weber@daniel.weber#digital-services · Mar 15

Found it: the e-ID gateway certificate had expired. Renewed, logins stable.

Nina Novak@nina.novak#security-office · Mar 15

No sign of a breach and no personal data affected. Closing the review.

Favorites
Teams
Discussions
Channels
S service-desk
I it-operations1
D digital-services
R regional-coordination
D inc-2041-citizen-portal1
M municipal-liaison
Direct messages
Elena Fischer1
Marco Silva3
Intelligent search
David Smith
E @elena.rossi:regional-authority.de
digital-services
Jan 10, 2026
Sofia Lindholm03:48 PM
Flagging intermittent login failures on the citizen portal.
Daniel Weber03:49 PM
Initial checks show the portal servers are healthy.
Nina Novak03:51 PM
Starting a focused assessment thread to align on impact.
3 replies, 03:54 PM
!
Alert botBot03:52 PM
Login failures correlated across e-ID gateway and portal monitoring. Further analysis recommended.
Alex Laurent03:55 PM
@incident-agent open an incident for the citizen portal login failures and pull in the owners.
incident-agentBot03:56 PM
Incident draft · INC-2041
SeverityMedium
ScopeCitizen portal sign-in
Owners@daniel.weber platform · @nina.novak security
Sources5 messages you can access in #digital-services and #service-desk
incident-agentBot03:57 PM
Approved by Alex Laurent. INC-2041 created and #inc-2041-citizen-portal opened with Daniel Weber and Nina Novak.
Message #digital-services
ThreadStarting a focused assessment thread to align on impact.
Nina Novak03:51 PM
Starting a focused assessment thread to align on impact.
Daniel Weber03:52 PM
Server logs are clean so far. The portal itself is up.
Sofia Lindholm03:53 PM
But the failures have recurred every few hours over the last 24 hours. The citizen help line is getting calls.
Nina Novak03:54 PM
Agreed. Impact is limited to sign-in for now. Forms and payments are unaffected.
Summarize until hereCopy linkReply in thread
Rocket.Chat AIBot03:58 PMOnly you can see this message
Summarizing this thread up to the message you selected.
Rocket.Chat AIBot03:58 PMOnly you can see this message
Summary
  • No outage on the portal servers.
  • Login failures recur every few hours over the last 24 hours.
  • Impact is limited to sign-in. Forms and payments are unaffected.
Reply in thread
← The architecture Why it fits sovereign, regulated public servicesThe product → How these capabilities look to your users
In service

Trusted by public institutions.

1,200+users across EU Member States at eu-LISA alone
400+agencies on one public safety app alone
2days from decision to live at a Swedish authority
FRAMEWORKSBuilt to support
GDPR
NIS2
eIDAS
BITV
2.0
WCAG
2.1
NIST SP
800-207
AUDITS AND CERTIFICATIONSVerified
ISO/IEC 27001 certified
AICPA SOC
AWS Partner
EU agencyAWS, Germany
"We were looking for a platform that's easy to use, secure, and hosted in the EU. Rocket.Chat on AWS delivered exactly that."
Nadia RosioruInformation Technology Officer, eu-LISARead the story →
Swedish authorityEU-hosted
"Rocket.Chat met our communication needs: secure messaging, audio and video calls, and document sharing. It checked all the security and usability boxes for us."
Jenny NilssonIT Strategist, ElsäkerhetsverketRead the story →
Provincial governmentPrivate cloud
"We couldn't use a cloud-based solution because of legislative, policy, and security requirements. We needed something very similar, but more secure."
Justin HewittSenior Director of DevOps Platform Services, Government of British ColumbiaRead the story →
How to buy

Buy the way you already do.

Through public frameworks, digital marketplaces and local partners who know your compliance requirements.

HOW TO BUYThrough the route you already use
Public frameworksLocal frameworks and our partners' existing framework agreements
Digital marketplacesAWS Marketplace and national digital marketplacesAWS Partner
Local partnersCertified public sector integrators and regional technology partners
TeamingSubcontracting with vendors already approved in your jurisdiction
ASSURANCEAudited, open and inspectable
AuditSOC 2 Type II
CertificationISO/IEC 27001
LicenseMIT open source
Source codeOpen for inspection
ISO/IEC 27001 certifiedAICPA SOCGDPR
Public sector partners
Redpill Linpro Damovo Phoenix Software CCNet Softcat RIOS SHI Carahsoft