Release 9.0 Native XMPP server foundationNative videoABAC-enforced workspace What's new
Out-of-band Communication

The network falls. Your line holds.

An isolated, pre-configured channel for command, crisis and response teams. When an outage, cyberattack or crisis takes down email, MS Teams or the core network, your people keep messaging, calling and sharing files.

Runs onOn-premisesSecure cloudAir-gapped

Trusted by the world's most critical organizations

US Navy eu-LISA General Dynamics Mission Systems Swedish Armed Forces US Army UK Home Office US Air Force Finnish Defence Forces Trafikverket Valtori Swedish National Electrical Safety Board
The use case in action

Ransomware hits. You keep talking.

The primary network goes down, taking email and your everyday workspace with it. Your crisis team is coordinating in minutes, on infrastructure the attack never touched.

  • Minutes, not hoursAccounts, channels and roles are set up and drilled before the incident.
  • Separate from what failedIts own servers, network and accounts, so the attack doesn't follow your people.
  • A record for the reportEvery message and decision stays on your servers for the after-action review.
01
01 · Ready

Ready before. Running during.

Your out-of-band channel is configured, isolated and on standby long before anything fails.

  • Nothing to stand up mid-crisisAccounts, channels and runbooks are in place, so the switch takes minutes.
  • The failure doesn't followIt runs on separate servers and networks: on-premises, a secure cloud you choose, or air-gapped.
  • Holds under the surgeHigh-availability deployments keep it up when everyone logs on at once.
Readiness checkImprovised fallback
Rocket.Chat
01When is it ready?Set up mid-crisis
02What does it run on?Often the network or accounts that failed
03Who is already in?Whoever has the number
04Who can read it?Consumer apps on personal phones
05What record is left?Scattered across phones
02 · Out of reach

Your people in. The attacker out.

When an attacker is inside your primary systems, the out-of-band line answers only to your policy.

  • Shut a stolen device outLog out any device remotely in one click, so a compromised laptop loses access.
  • Private stays privateEnd-to-end encrypted channels keep the keys on members' devices, never on the server.
  • Nothing sensitive on a lock screenPush notifications can carry only a message ID, so content never passes through Apple or Google.
03 · Full platform

Not a fallback. The full platform.

Messaging, voice, video and files in a workspace that works like the tools your people use every day.

  • Nothing to learn under pressureChannels, threads and files work the way people expect, on desktop and mobile.
  • Your systems keep reportingMonitoring and alerting tools post straight into channels through incoming webhooks.
  • Talk when typing is too slowVoice, video and screen sharing in one click, on your own servers.
01
In production

Ready on the worst day.

40+nations connected in NATO CCDCOE Locked Shields
<5minto bring a US city's emergency operations center online, down from 45
400+public safety agencies on one app through Bridge 4 Public Safety alone
Customer story · NATO NATO CCDCOE runs the world's largest live-fire cyber defence exercise on Rocket.Chat. "We looked for robust security features such as end-to-end encryption, the ability to remotely log out of devices, and on-premise deployment." Dan UngureanuExercise Director, NATO CCDCOE Read the story →
Emergency managementU.S. city
"Rocket.Chat's message auditing capabilities have improved our record-keeping, helping us maximize FEMA funding."
Director of Emergency ManagementU.S. cityRead the story →
Energy regulatorEU-hosted
"Rocket.Chat met our communication needs: secure messaging, audio and video calls, and document sharing. It checked all the security and usability boxes for us."
Jenny NilssonIT Strategist, ElsäkerhetsverketRead the story →
Independently assured
ISO/IEC 27001 certifiedISO 27001 certifiedInformation security, independently certified.
AICPA SOCSOC 2 assuranceSecurity controls verified by independent audit.
GDPRGDPR compliantAligned with EU data protection law.