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Customer story

Open by default. Up to 10x faster fixes.

The Government of British Columbia brought 2,000+ internal developers and external vendors into one self-managed Rocket.Chat workspace on its private cloud.

Government of British Columbia
Industry
Government
Use case
Secure, open collaboration between government developers and vendors
Deployment
Self-managed, on the Province’s private cloud
Results
2,000+ members, issues solved up to 10x faster
10xFaster resolution, at best
01 · About

A DevOps community for a whole province.

The BCDevExchange is a technology community inside the Government of British Columbia that helps teams control the deployment of their applications and deliver better digital services. Justin Hewitt leads DevOps Platform Services for the Office of the Chief Information Officer.

02 · The challenge

Developers and vendors, working in silos.

The BCDevExchange brings government developers and outside vendors together. Without one secure place to talk, information stayed siloed and problems took longer to solve.

In 2016, cloud tools did not meet the Province’s legislative requirements. It needed a self-managed, open-source platform it controlled, built for working in the open rather than in closed teams.

“We couldn’t use a cloud-based solution because of legislative, policy, and security requirements we faced in 2016. We needed to find something else that was very similar, but more secure.”
Justin HewittSenior Director of DevOps Platform Services
03 · The solution

Secure, open-source, and open to everyone who needs it.

The BCDevExchange runs Rocket.Chat self-managed on the Government of BC’s private cloud, with full control of where data sits at rest. Its API made integration with the rest of the private cloud seamless.

Government developers and external vendors now work together instantly. Anyone can flag a problem and bring the whole community to it.

“When you talk about Rocket.Chat’s ability to scale, the biggest selling point is its ease-of-use. Integrating it with the other products in our private cloud was seamless.”
Justin HewittSenior Director of DevOps Platform Services
04 · The outcome

Days, not weeks or months.

More than 2,000 developers use Rocket.Chat to share ideas and solve problems. Issues surface sooner and get fixed in days instead of weeks or months, in some cases up to 10x faster.

“We have a much shorter time to detection. When an issue comes up we can reach a solution much faster, because all of the external vendors and internal developers who are on those Rocket.Chat channels will already have seen it, and acted on it together.”
Justin HewittSenior Director of DevOps Platform Services