We are trusted by thousands of companies across 150 countries
Multiple tools
in a single view
We design our user interface with the aim of providing all the features an agent needs not only to provide an efficient and productive customer service solution, but also to have an outstanding user experience when serving customers.
This is what we call single-view, an intuitive UI that allows agents to work on the platform in a simple and objective way. Rocket.Chat allows the system to be configured to meet specific use cases, from small and medium businesses to large companies that need an agile operation focused on customer service.
Concurrent Chats Limit & Waiting Queue
Provide the best omnichannel experience and support multiple customers in a single platform
Auto-close inactive conversations
Configure conversations to close automatically and help agents manage demands faster
Chat History
Allow your team to meet demands more quickly with full chat history of previous requests and conversations
Canned Responses;
Speed up your response time with saved replies for the most common questions
The right toolset to
boost performance
Easy integration through the marketplace
The Rocket.Chat ecosystem is designed to support integrations with other platforms, external services, and multiple channels.
The platform has its own marketplace where admins and managers can find apps that will help them improve their operations, such as CRM Integrations, Chatbot adapters, and so on.
GLOBAL RECOGNITION
See what customers
have to say
"StarNavi Team uses the Rocket.Chat team collaboration & Omnichannel solution on a daily basis – allowing us to communicate with both customers and colleagues, all from one platform. It’s an easy-to-use communication hub with high-quality chat functions: live chatting, private or group chatting, custom emojis). Our team has been using it since 2018 and we’re extremely happy with the results!"