We are trusted by thousands of companies across 150 countries
in a single view
We design our user interface with the aim of providing all the features an agent needs not only to provide an efficient and productive customer service solution, but also to have an outstanding user experience when serving customers.
This is what we call single-view, an intuitive UI that allows agents to work on the platform in a simple and objective way. Rocket.Chat allows the system to be configured to meet specific use cases, from small and medium businesses to large companies that need an agile operation focused on customer service.
Concurrent Chats Limit & Waiting Queue
Provide the best omnichannel experience and support multiple customers in a single platform
Auto-close inactive conversations
Configure conversations to close automatically and help agents manage demands faster
Allow your team to meet demands more quickly with full chat history of previous requests and conversations
Speed up your response time with saved replies for the most common questions
The right toolset to
Management made easy
Manage your team effectively: leverage powerful custom reports for admins grouped with flexible data visualizations, rich dashboards and more.
Easy integration through the marketplace
The Rocket.Chat ecosystem is designed to support integrations with other platforms, external services, and multiple channels.
The platform has its own marketplace where admins and managers can find apps that will help them improve their operations, such as CRM Integrations, Chatbot adapters, and so on.
See what customers
have to say
"StarNavi Team users Rocket Chat as well as the Omnichannel solution on a daily basis. It is an easy-to-use communication tool that can help both small, mÃ©dium, and large businesses! Intuitive and high-quality chat with all functions needed (e.g. private chats, live chatting, ability to edit or delete menssages, lots of smileys). Our team has been using it since 2018 and we are extremely happy to Communicate via Rocket Chat!"