Check the features that make Rocket.Chat the ideal communication platform
Streamline your workflow by centralizing all your tools and touchpoints in one platform. Made for team collaboration, DevOps and customer engagement.
Here are some of the features we offer:
Open up the conversation and remove the need for CC/BCC. Leverage channels and private groups to speak to your team openly for greater transparency and more efficient team collaboration.
Include relevant participants with the @username mention to notify them immediately. For important announcements to all members of a group, use @all. Full chat history allows participants to join and leave at any time.
Communicate and collaborate using a team chat and switch to video or audio calls with screen sharing for more efficient teamwork.
Improve productivity by discussing and sharing ideas, projects and files with real-time or asynchronous team chat.
Talk with stakeholders from one single tool, shorten response time, increase answer quality and guarantee a first class customer service. With omnichannel by Rocket.Chat, you can support real-time chats through the channel your audience prefers, such as WhatsApp, Facebook Messenger, Instagram, Livechat and more.
The platform has its own marketplace, so you can find apps that will help improve operations, such as CRM Integrations, Chatbot adapters, and more.
Replace other systems and use one communication platform to save time and money. Create a user support helpdesk, answer customer queries and convert leads.
Know who you are talking to before starting conversations. Offer a first-class service by solving customers’ problems with more information, configuring shortcuts, categorizing conversations and transferring chats to other agents.
We design our user interface with the aim of providing all the features your agents need, not only to provide an efficient and productive customer service solution, but also to have an outstanding user experience when serving customers.
A software is only useful if it is adapted to your needs. With complete access to the source code, you can fully customize, extend or add new functionality to meet your requirements. You have the possibility of new and powerful integrations, regardless of your choice of vendors.