Rocket.Chat Features
Check the features that make Rocket.Chat the ideal communication platform
Streamline your workflow by centralizing all your tools and touchpoints in one platform. Made for team collaboration, DevOps and customer engagement.
Here are some of the features we offer:
Team Collaboration
Organize conversations
Open up the conversation and remove the need for CC/BCC. Leverage channels and private groups to speak to your team openly for greater transparency and more efficient team collaboration.
Include relevant participants with the @username mention to notify them immediately. For important announcements to all members of a group, use @all. Full chat history allows participants to join and leave at any time.
- Channels: Private or Public
- Threads
- Discussions
- Mentions
- Message History
- Push Notifications
Collaborate regardless of location
Communicate and collaborate using a team chat and switch to video or audio calls with screen sharing for more efficient teamwork.
Improve productivity by discussing and sharing ideas, projects and files with real-time or asynchronous team chat.
- Audio and video
- Screen Sharing
- File Sharing
- Emoji reaction
- Read receipt
- Guest Users
- Desktop, Mobile or Web Multi-Language Interface
Streamline
Customer Service
Omnichannel Customer Experience
Talk with stakeholders from one single tool, shorten response time, increase answer quality and guarantee a first class customer service. With omnichannel by Rocket.Chat, you can support real-time chats through the channel your audience prefers, such as WhatsApp, Facebook Messenger, Instagram, Livechat and more.
The platform has its own marketplace, so you can find apps that will help improve operations, such as CRM Integrations, Chatbot adapters, and more.
Replace other systems and use one communication platform to save time and money. Create a user support helpdesk, answer customer queries and convert leads.
- LiveChat
- Facebook Messenger, Telegram, and Whatsapp Integration
- SMS and CRM Integrations
- Integrations and API
- Omnichannel Proxy API
Agility in Customer Service
Know who you are talking to before starting conversations. Offer a first-class service by solving customers’ problems with more information, configuring shortcuts, categorizing conversations and transferring chats to other agents.
- Chatbots
- Website visitor tracking
- Canned Responses;
- Priority Assignment
- Chat Tagging
- Transfer
Advanced Agent Management
We design our user interface with the aim of providing all the features your agents need, not only to provide an efficient and productive customer service solution, but also to have an outstanding user experience when serving customers.
- LiveChat
- Facebook Messenger, Telegram, and Whatsapp Integration
- SMS and CRM Integrations
- Integrations and API
- Omnichannel Proxy API
