Get closer to customers with the new Facebook Messenger App 2.0

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We’re excited to announce the launch of Rocket.Chat’s new Facebook Messenger App, built to improve customer service efficiency on the go-to messaging app for over 1.3 billion worldwide users.   The 2.0 version of the app is a more robust integration with new features that the 1.0 version didn’t offer, such as message automation and […]

What’s new with Rocket.Chat in September

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Rocket.Chat 3.18.0 is here with many new exciting features and improvements. In this post, we’ve listed the major updates about Team Collaboration, Omnichannel & Marketplace – check them out below! To see all release notes, click here. ???? Omnichannel Customer Engagement Omnichannel Analytics Improvements To increase data accuracy within Omnichannel reports, we’ve improved how data is […]

Get To Know Rocket.Chat Mobile App 4.19.0

Rocket.Chat Mobile App 4.18.0

Rocket.Chat Mobile App 4.19.0 Release Date: August 31, 2021 COMPATIBILITY iOS 11+ Android 6+ Rocket.Chat server 0.70.0+ IMPROVEMENTS Update dependencies Update React Native to 0.64.2 Update Bugsnag Improve QA workflow Update Jitsi to 3.6.0 BUG FIXES Bugsnag and Analytics opt-out Dealing well with pre-configured tags in Omnichannel Wrong message when room is closed by the Guest […]

NPS: all you need to know about Rocket.Chat’s user survey

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To assess user satisfaction and make Rocket.Chat’s user experience even better, we’ll start rolling out NPS surveys starting on September 6th, 2021. In this post, you’ll learn how we plan to roll them out to users ensuring the protection of your data privacy in the process. First things first: What is NPS? NPS is a survey […]

What’s new with Rocket.Chat in August

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Rocket.Chat 3.17.0 is here with many new exciting features and improvements. To give you a clearer view of what’s new, we listed the major updates about Team Collaboration, Omnichannel Customer Engagament & Marketplace – check it out below! To see all release notes, click here. Team Collaboration Updates Manage Federation From Admin Panel Using the Federation feature is now […]

Streamline your customer service with Rocket.Chat’s new Twitter app

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In today’s fast-paced world, companies must be able to provide support where their customers are. With over 187 million daily active users, Twitter is undoubtedly one of the social media channels where companies must be present and available.   To help businesses offer a direct communication line with Twitter users, we’re glad to introduce Rocket.Chat’s new […]